Chief Customer Advocate

6 days ago

Pasay, National Capital Region, Philippines beBeeCustomerSuccess Full time $100,000 - $120,000
Customer Success Job Overview

The Customer Success Team focuses on delivering exceptional value to our most strategic clients. The Senior Customer Success Manager will have a portfolio of key accounts and serve as an on-demand advisor throughout the customer lifecycle from deployment and adoption through renewal, ensuring satisfaction and maximizing customer outcomes.

About the Role

This is a high-profile position that requires a strong track record in customer success, account management, and business development. The ideal candidate will have experience dealing with large-scale accounts and be able to communicate effectively with senior executives.

Key Responsibilities
  • Manage a portfolio of key accounts to drive engagement and satisfaction over the lifetime of the customer
  • Establish strong relationships within the customer organization to understand and address client needs and concerns
  • Partner with customers to develop joint plans for success, maintaining a detailed understanding of their business goals and objectives
  • Deliver outstanding customer experiences to support brand reputation and facilitate cross-selling and upselling of services and products
  • Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas for improvement
Requirements
  • 3+ years' experience in customer success roles, additional experience in sales or business development is an asset
  • Experience dealing with large-scale accounts and complex customer issues
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
  • Ability to translate customer needs into business requirements and develop strategic account plans
  • Fluent English language skills, with the ability to communicate effectively with international clients

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