Chief Customer Experience Advocate

1 day ago

Pasay, National Capital Region, Philippines beBeeCustomerExperience Full time ₱3,000,000 - ₱7,500,000

Immerse yourself in a dynamic environment where you will have the opportunity to interact with customers, addressing inquiries and resolving concerns regarding clients' products and services. You will collaborate with internal and external teams to provide customer service in a timely and professional manner, continuously improving processes to enhance the customer experience.

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  • You will engage with customers through multiple channels (SMS, email, chat, phone) to provide accurate information with high empathy and professionalism.
  • Handle customer consultation calls, technical troubleshooting, escalations, and complex investigations.
  • Troubleshoot product or service-related issues by investigating root causes, collaborating with internal teams, and ensuring timely resolution.
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Proactively identify customer needs and offer thoughtful solutions or next steps.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
  • Participate in initiatives that help scale support operations, optimize workflows, and enhance the overall customer experience.

As a vital member of our team, you are expected to deliver service excellence and maximize customer satisfaction.

The ideal candidate is a curious and authentic individual who possesses excellent analytical skills, attention to detail, and a passion for client satisfaction.

Key requirements include:

  • At least 3 years of experience in member or customer support, preferably in a fast-paced startup environment.
  • Previous experience supporting SaaS products.
  • Basic knowledge of cloud-based applications and MS Office.
  • Excellent reading comprehension, verbal, and written communication skills.
  • Ability to understand and communicate complex topics to customers.
  • Knowledge and experience with CRM tools are a plus.

In this role, you will have the opportunity to work on a 3-month contract with the possibility of extension based on mutual fit and evolving team priorities.

By joining our team, you will become an ultimate partner to success by giving your all, sharing talents, and championing our core values: Curious, Dynamic, and Authentic.

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