Customer Advocate

4 hours ago

Pasay, National Capital Region, Philippines beBeeProblemSolver Full time $60,000 - $80,000
Job Opportunity

We are seeking a skilled and resourceful Technical Support Specialist to serve as the primary point of contact for our customers, support teams, and developers.

Key Responsibilities:
  • Handle escalated support tickets via email, chat, or phone to ensure prompt and accurate resolutions.
  • Troubleshoot complex technical issues using internal tools, logs, and APIs to identify root causes.
  • Ensure compliance with regulatory standards and customer data protection policies.
  • Take ownership of escalations from start to finish, providing clear updates until resolution.
  • Collaborate with cross-functional teams to share knowledge, trends, and solutions.
  • Contribute to internal knowledge base articles and troubleshooting guides.
Requirements:
  • At least one year of experience in live chat technical support for a software/SaaS platform.
  • Strong problem-solving skills and ability to translate complex technical details to non-technical audiences.
  • Excellent communication and writing skills in English.
  • Ability to work across teams, departments, or multiple brands to solve customer issues.
  • Dependable with strong follow-through on customer commitments.
  • Eagerness to learn new tools, systems, and processes quickly.

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