Customer Support Professional

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerSupport Full time $60,000 - $70,000
Customer Support Specialist

We are seeking a highly organized and communicative Customer Support Specialist to join our team. In this role, you will be the first point of contact for customers, providing exceptional support and ensuring their needs are met. You will work closely with our management and customer support representatives to connect customers with our team members and facilitate urgent escalations.

  • Greet customers in the lobby and route them to a team member
  • Answer video calls, chats, and reroute customers to team members
  • Work with managers and customer support representatives to connect customers on Zoom
  • Create best practices for waiting room etiquette and maintaining a great Zoom room environment
  • Educate customers on chat/zoom support functions
  • Provide feedback to leadership to improve customer experience
  • Connect senior specialists with scheduled customers
  • Facilitate urgent escalations by working with managers and senior specialists
  • Other duties may be assigned and/or modified as business needs change

Requirements

  • High school diploma or GED required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
  • Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
  • Experience answering high call volume calls and solving customer needs preferred
  • Excellent phone, email, and instant messaging communication skills
  • Organization skills to keep accurate records and important information quickly
  • Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment
  • Patience and listening skills to respond appropriately and interact positively with customers
  • Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
  • Emotional intelligence with the ability to adjust your communication style based on the nature of the call
  • The ability to build lasting first impressions and relationships with customers
  • Ability to work from home and 'camera ready', which requires a quiet workspace with little to no distractions
  • Reliable high-speed internet/Wi-Fi connection at home with little to no interruptions
  • Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
  • Knowledge of HighLevel products and services preferred
  • Intermediate MAC computer skills including use of multiple monitors and applications
  • Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc

Language Skills Required vs. Preferred

  • Fluent in English
  • Demonstrated verbal and written communication skills

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