Bilingual Customer Support Professional

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱12,000 - ₱100,000
Bilingual Customer Service Representative

Are you passionate about delivering exceptional customer support in both Spanish and English? We are seeking a Bilingual Customer Service Representative to join our team.

As a Bilingual Customer Service Representative, you will be responsible for managing inbound and outbound calls in both languages, providing clear and accurate communication across both languages, and assisting customers with billing inquiries, account updates, and general support.

Key Responsibilities:
  • Manage inbound and outbound calls in both Spanish and English.
  • Provide clear and accurate communication across both languages.
  • Assist customers with billing inquiries, account updates, and general support.
  • Document customer interactions with precision and attention to detail.
  • Escalate complex issues to the appropriate teams when necessary.
  • Achieve daily and monthly performance targets.
Candidate Qualifications:
  • Must be 18 years or older.
  • High school diploma or GED.
  • Bilingual fluency in English and Spanish (spoken and written).
  • Strong listening and interpersonal communication skills.
  • Ability to work flexible shifts, including weekends and holidays.
  • Excellent attention to detail and organizational abilities.

Preferred: Previous experience in a bilingual customer service or call center role.

What We Offer:
  • Competitive compensation package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

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