Customer Support and User Management Professional

1 week ago

Hagonoy, Central Luzon, Philippines beBeeUserManagement Full time ₱1,000,000 - ₱1,200,000
Job Opportunity:

We are seeking a skilled User Management Specialist to join our team. As a frontline specialist, you will efficiently provide solutions to customers, investigate issues, and stay patient, empathetic, and communicative with others.

The service runs 24/7 and requires strong problem-solving skills, creativity, and a positive attitude.

Key Responsibilities:
  • Process user management requests within Service Level Agreements (SLAs).
  • Provide updates to stakeholders on client-supported product accounts.
  • Follow instructions for creating and updating client-supported product accounts as specified in communication plans.
  • Communicate with stakeholders via email regarding issue resolutions and follow up in a timely fashion.
  • Ensure accurate data entry in the CRM system.
  • Perform database performance reporting tasks.
  • Root Cause Analysis ticket owner for alerts and errors generated by supported products.
  • Complete Quality Control activities for user management tasks completed by other administrators.
  • Allocate sites for client-supported product users in a timely fashion.
  • Escalate issues promptly to the Team Lead if necessary.
Skill Requirements:
  • Good working knowledge of Microsoft Office tools (Word, Excel, Outlook).
  • Computer and internet-savvy.
  • Call/Contact Center ticketing tools or similar CRM platform.
  • Call/Contact Center call management tools is advantageous.
Benefits:
  • Positive work environment
  • Ongoing training and development opportunities
Requirements:
  • At least High School diploma or equivalent.
  • User management or data entry experience for at least 1 year.
  • Previous experience in SSC/BPO and customer service is desirable.
  • Excellent communication skills (both written and oral), with ability to communicate professionally and confidently in English at all levels.

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