Customer Experience Professional

1 day ago

Paranaque City, Calabarzon, Philippines beBeeTechnical Full time ₱3,500 - ₱5,500
Overview

We are a global team united by our desire to connect diverse people with common values for bold impact.

  • We employ over a thousand team members across five countries and aim to employ more people in the future.
Responsibilities

This position provides hands-on technical support, feature explanation, and best practice guidance for our product.

The Technical Support Advocate operates efficiently in a fast-paced environment, maintaining composure, exhibiting professionalism, understanding services, Team needs, and delivering high client satisfaction.

A successful candidate is passionate about helping us grow and achieve our Purpose, championing core values: Curious, Dynamic, and Authentic.

Key Responsibilities:
  • Provide technical support via phone, email, and chat.
  • Respond to customer inquiries and alerts in a timely and professional manner.
  • Diagnose, address, and resolve technical issues efficiently and accurately.
  • Escalate complex issues to higher-level support.
  • Keep up-to-date with ever-changing technologies and adapt quickly to process changes.
  • Participate in training sessions to enhance technical skills and knowledge.
  • Share knowledge with the team and assist in training new team members.
  • Gain a deep understanding of products and services.
  • Respond promptly to customer service inquiries or questions to ensure satisfaction.
  • Collaborate with and support team members when assistance is needed.
  • Take on additional tasks or responsibilities to meet team objectives.
Requirements

The ideal candidate is curious and authentic, an analytical and critical thinker with excellent written and spoken English skills.

  • 3+ years of technical support experience, primarily supporting customers via email and chat.
  • General knowledge of web-based and mobile apps.
  • Experience with SaaS Products - Software as a Service.
  • Passionate about creating exceptional customer experiences and exceeding expectations.
  • Metrics-driven, handling high volumes of customer interactions.
  • Strong conflict resolution skills and even temperament.
  • Ability to convey tone via written communications.
  • Creative problem-solving skills.
  • Impeccable judgment and empathy.
  • Proactive attitude and ability to work with limited supervision.

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