Customer Experience Officer

16 hours ago

Paranaque City, Calabarzon, Philippines Vertaccount, Inc. Full time ₱25,000 per year

We are searching for an enthusiastic and dedicated Customer Experience Officer to boost our client experiences. You will be responsible for tracking all points of customer engagement, responding to customer inquiries, and identifying ways to improve our customer services. At the same time, gain experience and knowledge in Fintech Operations.

Responsibilities:

Customer Service

· Provide a high standard of customer service

· Handle feedback and complaints from customers promptly and professionally

· Liaise with teams to resolve operation issues

· Provide resolutions to customers

· Attend to all potential customers and existing customers, phone calls, social media channels, and emails promptly and professionally

· Handle registration of new user sign-ups and follow up on outstanding documents

Operations

· Perform customer onboarding activities following the company's AML/ CFT policy

· Perform transactions processing tasks

· Monitor transaction completion status, investigate issues/errors, and resolve

· Liaise with counterparties and customers on transaction confirmations/ investigations/ settlements

· Prepare and submit internal and regulatory reports

· Maintain SOPs based on up-to-date process workflows

· Proactively review and recommend systems/ process improvements

· Participate in systems testing and designs

· Perform Other ad-hoc duties assigned by the Supervisor

Qualifications:

· Bachelor's Degree Graduate in Business-related courses.

· With up to 3 years of related work experience

· Open to fresh graduates with good academic records

· Excellent communication skills, both verbal and written.

· Meticulous and fast learner; Great organizational and time management abilities.

· Exceptional interpersonal skills and a client-centered approach

· Superb communication, collaboration, and problem-solving skills.

· Mature and with a high sense of responsibility and accountability to ensure day-to-day operations tasks are completed on the day and zero error mindset

· Amenable to work onsite. Preferably residing near Alabang, San Pedro, Las Pinas, Paranaque, Muntinlupa.

· Willing to work on a Dayshift Schedule and weekends (5 working days, 9AM to 6PM)

Job Type: Full-time

Pay: Up to Php25,000.00 per month

Work Location: In person

  • Customer Care Specialist

    15 hours ago

    Paranaque City, Calabarzon, Philippines Customer Frontline Solutions, Inc Full time ₱150,000 - ₱300,000 per year

    Acknowledge and email response to clientPhone call (Incoming and Outgoing)Assist walk in clients-Residents and VisitorsProvide feedback to residents pertaining their concern raise to Property Management OfficeProvide basic information to basic queries related to the project assignment (e.g. available amenities,house rules)Encoding and monitoring customer...

  • Customer Experience Manager

    4 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Job SummaryWe are seeking a seasoned Customer Service Team Lead to oversee our customer service team and drive exceptional results. As a Customer Service Team Lead, you will be responsible for leading a high-performing team that delivers outstanding customer experiences.Key ResponsibilitiesLead a team of customer service specialists to provide timely and...

  • Prestige Customer Experience Manager

    3 days ago

    Paranaque City, Calabarzon, Philippines beBeeLuxury Full time ₱900,000 - ₱1,200,000

    Deliver Exceptional Luxury ExperiencesJob DescriptionPosition Summary:A seasoned Customer Experience Manager is sought after to lead the development and execution of high-end customer experiences for Prestige clients. As a strategic visionary, you will create long-term strategies that align with luxury standards and business goals.Key...

  • Customer Service Office Staff

    16 hours ago

    Paranaque City, Calabarzon, Philippines Subic GS Auto Inc. Full time ₱400,000 - ₱800,000 per year

    DutiesCommunicates with customers through various channel including phone, email, and social media or any equivalent channelSet up appointments or clients for their service needs, coordinate arrival of parts orders and clients.Coordinate with service and parts on billing/invoicing/accounts receivable of customers or other accounting related needs of...

  • BPO - Inbound & Outbound Customer Experience Specialist

    15 hours ago

    Paranaque City, Calabarzon, Philippines Unity Communications Full time $104,000 - $130,878 per year

    Are you a customer service superstar who thrives on helping others and excels at connecting with people? Do you have a knack for smooth, professional conversations that leave a positive impact? If so, we want to meet you As an offshore call center agent, you'll be the friendly voice connecting with customers and managing interactions in Salesforce. Working...

  • Customs Declarant

    15 hours ago

    Paranaque City, Calabarzon, Philippines Fastlink Handlers & Brokerage Corp. Full time $40,000 - $60,000 per year

    Job descriptionPerform accurate documentation, customs clearance, processing and timely release of Import shipments from customs custodyRepresents the company in complying the required shipping documents that need processing and documentation from outside partiesReceives import documents from Customer ServiceChecks completeness and accuracy of the import...

  • Customer Experience Representative

    15 hours ago

    San Pablo City, Calabarzon, Philippines GATEWAY MOTORS CEBU INC. Full time ₱200,000 - ₱300,000 per year

    Customer Experience Representative (CER) at a car dealership builds customer loyalty by managing relationships, addressing concerns, gathering feedback, and promoting dealership services. Their responsibilities include handling inquiries, resolving complaints by coordinating with other departments, scheduling service appointments, and conducting post-sale...

  • Compliance Officer(must have OPS experience)

    16 hours ago

    Paranaque City, Calabarzon, Philippines Nityo Infotech Full time ₱450,000 - ₱700,000 per year

    Location: City of ParanaqueArrangement: (On-site)Schedule: Monday- Friday : 10:00AM – 7:00 PMSalary: 45k-70k depending on qualifications and skillsQualificationsAt least three 3 years of proven experience as a Compliance Officer or Compliance Manager, with a significant portion dedicated to the Online Payment Systems industry.Demonstrated experience in...

  • AskGS Experience Center Associate

    15 hours ago

    Paranaque City, Calabarzon, Philippines Johnson & Johnson Full time ₱900,000 - ₱1,200,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • AskGS Experience Center Associate

    14 hours ago

    Paranaque City, Calabarzon, Philippines Johnson & Johnson Full time $40,000 - $80,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...