
Senior Business Process Specialist
1 day ago
We are seeking a detail-oriented and highly organized Operations Coordinator to support our operations team.
- Key Responsibilities:
- Maintain and update publisher contact details for accuracy
- Consolidate duplicate publisher records or aliases in CRM systems
- Correspond with publishers during onboarding—coordinate link building, pixel testing, and billing verification
- Track, document, and support new publisher launches, tests, and turn-downs with Publisher Managers
- Ensure publisher property information is correctly logged and up to date
- Request and store benchmark stats for performance projections
- Process test orders for new accounts and assist with troubleshooting as needed
- Request, review, and store publisher media kits and placement samples
- Ensure creatives match publisher specs and requirements
- Coordinate internal review, feedback, and approvals for placement comps
- Store client-approved creatives and keep live documentation current
- Generate and distribute tracking links, ensuring proper setup and communication
- Request postback integrations, piggyback pixels, and manage testing workflows
- Liaise with finance teams to communicate billing terms and project details
- Ensure insertion orders are in place for all billing needs
- Monitor and log billing changes and opportunities in the project management system
- Maintain clean data in project management and CRM platforms
- Monitor automations and troubleshoot any issues to keep workflows running efficiently
- Maintain internal documentation, templates, and tracking logs
- Support internal communications to ensure priorities are clear and processes are followed
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