
Delivery Process Specialist
2 days ago
This role supports the delivery operations within a customer success department, focusing on tools, processes, and reporting to ensure alignment, accountability, and continuous improvement.
Main Responsibilities- Design, implement, and improve operational tools, processes, and reports that enable consistent and scalable delivery operations.
- Identify operational bottlenecks and inefficiencies and contribute to developing standardized solutions with stakeholders.
- Maintain and improve automations, trackers, and templates that act as control points for core processes.
- Coordinate with stakeholders across delivery, customer support, business development, product, and finance to gather requirements and ensure process alignment.
- Conduct data analysis and contribute to reporting that supports operational decision-making and performance visibility.
- Support change management, documentation, and administrative activities to ensure smooth adoption of new tools and workflows.
- Contribute to planning and execution of audits and internal reviews to ensure adherence to processes and identify areas for improvement.
- Bachelor's degree in a relevant field such as Business, Operations, Data Analytics, or Economics.
- 3-5 years of experience in operations, business analysis, or a similar role.
- Strong analytical and problem-solving skills with hands-on experience in Excel and comfort working with data tools.
- Excellent organizational and planning abilities with great attention to detail.
- Strong communication and stakeholder management skills with experience working cross-functionally.
- Self-motivated, proactive, and adaptable with ability to manage multiple priorities in a dynamic environment.
- Fully remote work setup.
- Competitive salary.
- Inclusive work environment and well-being program.
- A clear induction program and mentoring buddy.
- Private health insurance allowance.
- Unlimited time off.
- Seniority level: Mid-Senior.
- Employment type: Full-time.
- Job function: Other.
- Industries: IT Services and IT Consulting.
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