Delivery Process Specialist

2 days ago


Cabuyao, Calabarzon, Philippines beBeeOperations Full time $60,000 - $75,000
Job Overview

This role supports the delivery operations within a customer success department, focusing on tools, processes, and reporting to ensure alignment, accountability, and continuous improvement.

Main Responsibilities
  • Design, implement, and improve operational tools, processes, and reports that enable consistent and scalable delivery operations.
  • Identify operational bottlenecks and inefficiencies and contribute to developing standardized solutions with stakeholders.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes.
  • Coordinate with stakeholders across delivery, customer support, business development, product, and finance to gather requirements and ensure process alignment.
  • Conduct data analysis and contribute to reporting that supports operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities to ensure smooth adoption of new tools and workflows.
  • Contribute to planning and execution of audits and internal reviews to ensure adherence to processes and identify areas for improvement.
Required Skills & Qualifications
  • Bachelor's degree in a relevant field such as Business, Operations, Data Analytics, or Economics.
  • 3-5 years of experience in operations, business analysis, or a similar role.
  • Strong analytical and problem-solving skills with hands-on experience in Excel and comfort working with data tools.
  • Excellent organizational and planning abilities with great attention to detail.
  • Strong communication and stakeholder management skills with experience working cross-functionally.
  • Self-motivated, proactive, and adaptable with ability to manage multiple priorities in a dynamic environment.
Benefits Package
  • Fully remote work setup.
  • Competitive salary.
  • Inclusive work environment and well-being program.
  • A clear induction program and mentoring buddy.
  • Private health insurance allowance.
  • Unlimited time off.
Additional Details
  • Seniority level: Mid-Senior.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: IT Services and IT Consulting.


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