Customer Experience Advocate

6 days ago


Sorsogon, Bicol, Philippines beBeeCustomerService Full time $40,000 - $60,000
Job Overview

The ideal candidate is comfortable adapting quickly, passionate about delivering exceptional customer service. In this role, you'd be the driving force behind our platform's success.

Responsibilities
  • Respond to inquiries and issues via online chat, email, and phone calls to provide assistance to customers.
  • Determine customer needs, identify cause, explain solution, then follow-up to ensure issue resolution.
  • Maintain compliance by ensuring responsible communication practices.
  • Develop high-quality documentation for internal use and customer access.
  • Educate technical team on escalated bugs.
  • Work on specialized projects as you become more confident in the role.
  • Become a subject matter expert to support others effectively.


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