Help Desk Specialist

3 weeks ago


Ayala Alabang, National Capital Region, Philippines Neksjob Corporation Full time
Job Description:

Neksjob Corporation is seeking a skilled Help Desk Specialist to join our team. As a key member of our customer support department, you will be responsible for ensuring that consumers are satisfied with our products or services by handling complaints and inquiries.

You will work closely with a team of Help Desk Specialists and other departments to find appropriate solutions to problems. This role requires excellent communication skills, a strong customer service orientation, and good analytical skills. Proficiency in MS Office and Internet browsing is also essential.

Responsibilities:
  • Handle consumer complaints and inquiries in a timely and professional manner.
  • Collaborate with the team to resolve complex issues and provide effective solutions.
  • Communicate effectively with customers, colleagues, and other stakeholders.
  • Analyze data and information to identify trends and areas for improvement.

We offer a competitive salary package, including an estimated annual salary of $45,000 - $60,000 based on location and experience. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.


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