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Service Delivery Director

2 months ago

Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Service Delivery Lead Job DescriptionMain Responsibilities
  • Service Management: Ensure that services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).
  • Team Leadership: Manage and lead the service delivery team, ensuring proper resource allocation, training, and performance.
  • Client Relationships: Act as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
  • Problem Solving: Identify potential service issues and implement solutions to mitigate risks.
  • Continuous Improvement: Seek ways to improve processes and increase efficiency in service delivery.
  • Reporting: Track service performance metrics, prepares reports, and communicates results to stakeholders.
Requirements
  • Bachelor's Degree
  • Minimum of 7 years of experience as a Service Delivery Lead or in a similar role
  • Extensive experience in Incident, Problem, and Change Management
  • Proficient in ITIL v3
  • Strong background in Incident Analysis
  • Advanced skills in Networking and IT Infrastructure
  • Expertise in Open Systems
  • Experience with Cloud Computing Technologies, including Azure and AWS
  • Well-versed in Knowledge Management and Configuration Management