Service Delivery Director
3 weeks ago
Service Delivery Lead
Hunter's Hub Inc. is seeking a highly skilled Service Delivery Lead to oversee the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations.
Key Responsibilities:
- Ensure services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).
- Manage and lead the service delivery team, ensuring proper resource allocation, training, and performance.
- Act as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
- Identify potential service issues and implement solutions to mitigate risks.
- Seek ways to improve processes and increase efficiency in service delivery.
- Track service performance metrics, prepare reports, and communicate results to stakeholders.
Qualifications:
- Bachelor's Degree
- Minimum of 7 years of experience as a Service Delivery Lead or in a similar role
- Extensive experience in Incident, Problem, and Change Management
- Strong experience in writing and publishing Incident Report
- Proficient in ITIL v3
- Strong background in Incident Analysis
- Advanced skills in Networking and IT Infrastructure
- Expertise in Open Systems
- Experience with Cloud Computing Technologies, including Azure and AWS
- Well-versed in Knowledge Management and Configuration Management
- Leadership experience is a must
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