Service Delivery Director

3 weeks ago


Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full time

Service Delivery Lead

Hunter's Hub Inc. is seeking a highly skilled Service Delivery Lead to oversee the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations.

Key Responsibilities:

  • Ensure services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).
  • Manage and lead the service delivery team, ensuring proper resource allocation, training, and performance.
  • Act as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
  • Identify potential service issues and implement solutions to mitigate risks.
  • Seek ways to improve processes and increase efficiency in service delivery.
  • Track service performance metrics, prepare reports, and communicate results to stakeholders.

Qualifications:

  • Bachelor's Degree
  • Minimum of 7 years of experience as a Service Delivery Lead or in a similar role
  • Extensive experience in Incident, Problem, and Change Management
  • Strong experience in writing and publishing Incident Report
  • Proficient in ITIL v3
  • Strong background in Incident Analysis
  • Advanced skills in Networking and IT Infrastructure
  • Expertise in Open Systems
  • Experience with Cloud Computing Technologies, including Azure and AWS
  • Well-versed in Knowledge Management and Configuration Management
  • Leadership experience is a must


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