Service Delivery Director
2 days ago
At Hunter's Hub Inc., we are seeking an experienced Service Delivery Director to oversee the delivery of services to our clients or customers, ensuring they meet agreed-upon standards and expectations.
Key Responsibilities:- Service Management: Ensure that services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).
- Team Leadership: Manage and lead the service delivery team, ensuring proper resource allocation, training, and performance.
- Client Relationships: Act as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
- Problem Solving: Identify potential service issues and implement solutions to mitigate risks.
- Continuous Improvement: Seek ways to improve processes and increase efficiency in service delivery.
- Reporting: Track service performance metrics, prepare reports, and communicate results to stakeholders.
- Bachelor's Degree
- Minimum of 7 years of experience as a Service Delivery Lead or in a similar role
- Extensive experience in Incident, Problem, and Change Management
- Strong experience in writing and publishing Incident Report
- Proficient in ITIL v3
- Strong background in Incident Analysis
- Advanced skills in Networking and IT Infrastructure
- Expertise in Open Systems
- Experience with Cloud Computing Technologies, including Azure and AWS
- Well-versed in Knowledge Management and Configuration Management
- Leadership experience is a must
$120,000 - $180,000 per year
About Hunter's Hub Inc.:We are a dynamic company committed to delivering exceptional services to our clients. Our team is passionate about providing innovative solutions and building long-lasting relationships.
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