Service Delivery Operations Director
3 days ago
About Hunters Hub Inc.
Hunters Hub Inc. is a fast-paced organization that requires a highly skilled Service Delivery Operations Director to oversee the delivery of services to clients or customers.
Job Description
We are seeking an experienced Service Delivery Operations Director who can ensure that our services meet agreed-upon standards and expectations.
Key Responsibilities
- Service Management: Ensure that services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).
- Team Leadership: Manage and lead the service delivery team, ensuring proper resource allocation, training, and performance.
- Client Relationships: Act as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
- Problem Solving: Identify potential service issues and implement solutions to mitigate risks.
- Continuous Improvement: Seek ways to improve processes and increase efficiency in service delivery.
- Reporting: Track service performance metrics, prepares reports, and communicates results to stakeholders.
Requirements
- 7+ years of experience as a Service Delivery Lead or in a similar role.
- Extensive experience in Incident, Problem, and Change Management.
- Strong experience in writing and publishing Incident Reports.
- Proficient in ITIL v3.
- Strong background in Incident Analysis.
- Advanced skills in Networking and IT Infrastructure.
- Expertise in Open Systems.
- Experience with Cloud Computing Technologies, including Azure and AWS.
- Well-versed in Knowledge Management and Configuration Management.
- Leadership experience is a must.
Estimated Salary Range: $120,000 - $180,000 per annum, depending on experience and qualifications.
Why Work at Hunters Hub Inc.? We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive salary package.
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