Technical Service Delivery Director

7 hours ago


Taguig, National Capital Region, Philippines Hunters Hub Inc. Full time

Hunters Hub Inc. is a forward-thinking organization that values innovation and efficiency in its service delivery processes.

We are seeking an experienced Technical Service Delivery Director to oversee the end-to-end service delivery process, ensuring seamless coordination between teams and smooth operations.

The ideal candidate will have at least 7 years of experience as a Technical Service Delivery Lead or in a similar role, with a strong background in Incident Analysis and advanced skills in Networking and IT Infrastructure.

Key Responsibilities:

  • Service Management: Ensure services are delivered efficiently and meet quality standards, aligning with SLAs or KPIs.
  • Team Leadership: Manage and lead the service delivery team, allocating resources effectively, providing training, and monitoring performance.
  • Client Relationships: Serve as the primary point of contact for clients, managing expectations, addressing concerns, and fostering positive relationships.
  • Problem Solving: Identify potential service issues and implement solutions to mitigate risks.
  • Continuous Improvement: Seek ways to enhance processes and increase efficiency in service delivery.

Requirements:

  • Minimum of 7 years of experience in a similar role.
  • Extensive experience in Incident, Problem, and Change Management.
  • Strong background in Incident Analysis and advanced skills in Networking and IT Infrastructure.
  • Proficient in ITIL v3.
  • Experience with Cloud Computing Technologies, including Azure and AWS.
  • Well-versed in Knowledge Management and Configuration Management.
  • Leadership experience is a must.

Benefits:

  • A competitive estimated salary range of $120,000 - $180,000 per annum.
  • Opportunities for professional growth and development within a dynamic organization.
  • A collaborative and innovative work environment.


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