Technical Service Delivery Director
7 hours ago
Hunters Hub Inc. is a forward-thinking organization that values innovation and efficiency in its service delivery processes.
We are seeking an experienced Technical Service Delivery Director to oversee the end-to-end service delivery process, ensuring seamless coordination between teams and smooth operations.
The ideal candidate will have at least 7 years of experience as a Technical Service Delivery Lead or in a similar role, with a strong background in Incident Analysis and advanced skills in Networking and IT Infrastructure.
Key Responsibilities:
- Service Management: Ensure services are delivered efficiently and meet quality standards, aligning with SLAs or KPIs.
- Team Leadership: Manage and lead the service delivery team, allocating resources effectively, providing training, and monitoring performance.
- Client Relationships: Serve as the primary point of contact for clients, managing expectations, addressing concerns, and fostering positive relationships.
- Problem Solving: Identify potential service issues and implement solutions to mitigate risks.
- Continuous Improvement: Seek ways to enhance processes and increase efficiency in service delivery.
Requirements:
- Minimum of 7 years of experience in a similar role.
- Extensive experience in Incident, Problem, and Change Management.
- Strong background in Incident Analysis and advanced skills in Networking and IT Infrastructure.
- Proficient in ITIL v3.
- Experience with Cloud Computing Technologies, including Azure and AWS.
- Well-versed in Knowledge Management and Configuration Management.
- Leadership experience is a must.
Benefits:
- A competitive estimated salary range of $120,000 - $180,000 per annum.
- Opportunities for professional growth and development within a dynamic organization.
- A collaborative and innovative work environment.
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