Service Delivery Director
1 week ago
We are seeking a highly experienced Service Delivery Director to oversee the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations.
About the RoleThis is a critical position that plays a key role in managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.
Key Responsibilities:
- Service Management: Ensure that services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).
- Team Leadership: Manage and lead the service delivery team, ensuring proper resource allocation, training, and performance.
- Client Relationships: Act as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
- Problem Solving: Identify potential service issues and implement solutions to mitigate risks.
- Continuous Improvement: Seek ways to improve processes and increase efficiency in service delivery.
Requirements:
To be successful in this role, you will need:
- A Bachelor's Degree.
- A minimum of 7 years of experience as a Service Delivery Lead or in a similar role.
- Extensive experience in Incident, Problem, and Change Management.
- Strong experience in writing and publishing Incident Reports.
- Proficient in ITIL v3.
- Strong background in Incident Analysis.
- Advanced skills in Networking and IT Infrastructure.
- Expertise in Open Systems.
- Experience with Cloud Computing Technologies, including Azure and AWS.
- Well-versed in Knowledge Management and Configuration Management.
- Leadership experience is a must.
The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.
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