Service Delivery Director

1 week ago


Taguig, National Capital Region, Philippines Hunters Hub Inc. Full time

We are seeking a highly experienced Service Delivery Director to oversee the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations.

About the Role

This is a critical position that plays a key role in managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.

Key Responsibilities:

  • Service Management: Ensure that services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).
  • Team Leadership: Manage and lead the service delivery team, ensuring proper resource allocation, training, and performance.
  • Client Relationships: Act as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
  • Problem Solving: Identify potential service issues and implement solutions to mitigate risks.
  • Continuous Improvement: Seek ways to improve processes and increase efficiency in service delivery.

Requirements:

To be successful in this role, you will need:

  • A Bachelor's Degree.
  • A minimum of 7 years of experience as a Service Delivery Lead or in a similar role.
  • Extensive experience in Incident, Problem, and Change Management.
  • Strong experience in writing and publishing Incident Reports.
  • Proficient in ITIL v3.
  • Strong background in Incident Analysis.
  • Advanced skills in Networking and IT Infrastructure.
  • Expertise in Open Systems.
  • Experience with Cloud Computing Technologies, including Azure and AWS.
  • Well-versed in Knowledge Management and Configuration Management.
  • Leadership experience is a must.

The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.



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