Senior Customer Advocacy Specialist

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱1,250,000 - ₱1,750,000
Job Title

Senior Customer Experience Representative


We are seeking an exceptional Senior Customer Experience Representative to join our team.


Job Description

This role is a key position in delivering exceptional service by working closely with the Customer Experience Supervisor and a team of support agents. The ideal candidate will be responsible for ensuring every customer interaction is handled with care, professionalism, and a commitment to excellence.

The successful candidate will possess a proactive mindset, strong communication skills, and a passion for creating seamless customer experiences across all touchpoints.


Responsibilities
  • Manage customer emails and chats in a highly personalized and professional manner.
  • Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
  • Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.
  • Champion customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.
  • Contribute ideas on an ongoing basis to improve customer service efficiency and effectiveness.
  • Take full ownership of KPIs and consistently strive to meet or exceed targets with dedication and accountability.
  • Assist in filling and maintaining important trackers and reports.

Requirements

To succeed in this role, you will need:

  • A bachelor's degree required; post-secondary education preferred but not required
  • Minimum of 3 years' experience in customer service, or a similar type of role
  • Experience or knowledge of the e-commerce and/or retail space is highly preferred.
  • Ability to work well in a team environment
  • Fluency in English written skills
  • Ability to work under tight timelines
  • Proven track record of meeting and/or exceeding KPIs

Benefits

This is a full-time opportunity that offers the chance to work in a fast-paced, start-up environment. We offer a dynamic work environment with a focus on teamwork and collaboration.

As a valued member of our team, you will have the opportunity to grow and develop your skills in a supportive and inclusive culture.


About Us

We are a direct-to-consumer fashion brand dedicated to tall men and women, offering stylish, high-quality apparel designed to fit without compromise.

We leverage a strong and growing online presence to deliver exceptional customer experiences.

Our goal is to become the leading fashion brand for tall individuals, and we are committed to continuous innovation and growth.

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