Front Desk Team Member
13 hours ago
At VILLA ROSITA HOTEL, we are committed to providing exceptional service to our guests. We are seeking a highly motivated and customer-focused Front Desk Associate to join our team.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will be responsible for welcoming and greeting visitors in a friendly and professional manner, responding to general inquiries via phone and email, and promptly relaying information to the appropriate personnel.
Key responsibilities include:
- Welcome and greet visitors in a friendly and professional manner
- Respond to general inquiries via phone and email, and promptly relay information to the appropriate personnel
- Register and accommodate guests, and assist with room check-in/out
- Prepare and update documents, reports, and presentations as needed
- Address customer concerns, complaints, and requests in a professional and timely manner
- Evaluate and address customer feedback to ensure high levels of satisfaction
- Collaborate with various departments to ensure smooth operations and effective communication
- Perform proper credit, cash handling policies and procedures, and endorse cash and rooms before work duty ends
- Read endorsement logbooks, daily bulletins, and confirm by signature or initials
We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Customer Service Coordinator
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Villa Rosita Hotel Guest Services Representative
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Site Development Specialist
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Facilities Maintenance Professional
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