Front Desk Team Member

13 hours ago


Naga, Bicol, Philippines VILLA ROSITA HOTEL Full time

At VILLA ROSITA HOTEL, we are committed to providing exceptional service to our guests. We are seeking a highly motivated and customer-focused Front Desk Associate to join our team.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will be responsible for welcoming and greeting visitors in a friendly and professional manner, responding to general inquiries via phone and email, and promptly relaying information to the appropriate personnel.

Key responsibilities include:

  • Welcome and greet visitors in a friendly and professional manner
  • Respond to general inquiries via phone and email, and promptly relay information to the appropriate personnel
  • Register and accommodate guests, and assist with room check-in/out
  • Prepare and update documents, reports, and presentations as needed
  • Address customer concerns, complaints, and requests in a professional and timely manner
  • Evaluate and address customer feedback to ensure high levels of satisfaction
  • Collaborate with various departments to ensure smooth operations and effective communication
  • Perform proper credit, cash handling policies and procedures, and endorse cash and rooms before work duty ends
  • Read endorsement logbooks, daily bulletins, and confirm by signature or initials

We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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