Medical Customer Service Representative with Healthcare Expertise

3 weeks ago


Cebu City, Central Visayas, Philippines SVCPH Inc. Full time

Company Overview:

SVC is a leading provider of business process outsourcing services, committed to delivering exceptional customer experiences. Our team is passionate about empowering individuals to grow and succeed in their careers.

About the Role:

We are seeking a Medical Customer Service Representative to join our team. As a key member of our operations, you will be responsible for providing top-notch customer service to clients while maintaining a results-driven approach.

Job Responsibilities:

  • Pre-qualify individuals through outbound calls, asking a series of questions to assess their needs.
  • Deliver professional and courteous interactions, ensuring a positive experience for clients.
  • Maintain a consultative service approach, focusing on meeting or exceeding goals.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • A minimum of 6 months of continuous experience in a BPO company.
  • A clear speaking voice and excellent English communication skills.
  • Strong customer service skills and the ability to work effectively in a fast-paced environment.
  • Prior experience in a BPO medical/healthcare/education account is highly desirable.
  • Sound medical knowledge is a plus but not mandatory.

Benefits:

  • Competitive salary: PHP 25,000 - PHP 35,000 per month (depending on experience).
  • Medical/Dental coverage after 1 month (HMO) + FREE HMO coverage for 1 dependent after 6 months.
  • Life insurance program.
  • Free weekly in-house massage.
  • Cash incentives for successfully referring friends and relatives.
  • Opportunities for career development and growth.
  • Service incentive leave program.
  • Annual salary increase based on performance.
  • Fun and family-like working environment.
  • Quarterly team outings.
  • Free flowing coffee and hot chocolate.
  • Cozy sleeping lounge and canteen plus entertainment area.
  • Excellent office location in Cebu IT Park.

How to Apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM. Please bring an updated e-copy of your resume (.doc, .docx, .pdf), a pen, and a valid ID.



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