Customer Service Representative

1 month ago


Cebu City, Central Visayas, Philippines Lexie staffing business consulting Full time
Job Description

A Customer Service Representative with Lexie Staffing Business Consulting is needed to respond to inbound inquiries from providers and members on eligibility and benefits. This role requires answering calls coming from potential and enrolled members of a US healthcare insurance company.

The main responsibilities include:
• Responding to inquiries related to eligibility, benefits, claims, and provider services
• Providing information and assistance to members and providers regarding medical and behavioral health services
• Handling customer service requests, including plan cancellations, appeals, and grievances
• Exploring new plans and options for members

About the Role

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has strong communication skills. The ideal candidate will be able to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain a high level of professionalism.

What You'll Need to Succeed

To be successful in this role, you should have:
• Excellent communication and interpersonal skills
• Ability to multitask and manage competing priorities
• Strong problem-solving and analytical skills
• Familiarity with healthcare insurance and benefit programs

Compensation and Benefits

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience. Additionally, you can expect a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and opportunities for professional growth and development.

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