Wipro Cebu Customer Service Representative

1 day ago


Cebu City, Central Visayas, Philippines Lexie staffing business consulting Full time

About the Role:

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for responding to inbound inquiries from providers and members on Eligibility and Benefits (medical and behavioral health), Claims Inquiry, Provider Inquiry pre-authorization.

You will answer calls coming from potential and enrolled members of a US healthcare insurance company. These calls are mainly focused on customer service, including providing information, requesting assistance, following up on previous concerns, exploring new plans, cancelling existing plans, filing for appeals and/or grievances.

Responsibilities:

  • Respond to inbound inquiries from providers and members on Eligibility and Benefits (medical and behavioral health), Claims Inquiry, Provider Inquiry pre-authorization
  • Answer calls coming from potential and enrolled members of a US healthcare insurance company
  • Provide customer service, including providing information, requesting assistance, following up on previous concerns, exploring new plans, cancelling existing plans, filing for appeals and/or grievances

What You Will Need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Ability to provide exceptional customer service

Why Join Us:

As a Customer Service Representative at Lexie Staffing Business Consulting, you will have the opportunity to work with a dynamic team and make a real difference in the lives of our customers. We offer a supportive and inclusive work environment, opportunities for growth and development, and a competitive compensation package.



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