Help Desk Technician

1 week ago

Sorsogon, Bicol, Philippines beBeeTechnical Full time ₱3,700 - ₱4,300
Job Overview

This position presents a unique opportunity to support customers and cultivate expertise in cutting-edge software security technologies.


Key Responsibilities:
  • Resolve technical issues while delivering exceptional customer experiences, ensuring customers enjoy using our products and services.
  • Utilize specific software tools and problem-solving strategies to resolve customer complaints and improve processes.
  • Handle customer escalations via phone, email, or remote desktop.

Required Skills and Qualifications:
  • Strong understanding of IT Security concepts, including antivirus, networking, and encryption technologies.
  • Excellent verbal and written communication skills to inspire confidence while guiding customers through issue resolution.
  • Ability to handle escalated calls and make sound recommendations.
  • Advanced computer skills, including Linux, Unix, DNS, Networking, Network security, Apache, Proxies, Email security, HTTP protocol, bash, web proxy, web security, spam filtering, Active Directory.
  • Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS, and DHCP.
  • Basic to intermediate knowledge of Security, Firewalls, and Cloud.
  • Amenable to work on early morning schedules.
Benefits and Requirements:
  • Strong analytical and problem-solving skills.
  • Excellent time management and prioritization skills.
  • Ability to multitask and manage multiple projects simultaneously.
Additional Information:

Candidates should possess a strong passion for technology and a desire to learn and grow with our team.

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