Help Desk Specialist

7 days ago


Sorsogon, Bicol, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000
Job Title: Technical Support Specialist

About the Role:
This is an exciting opportunity to join a dynamic team as a Technical Support Specialist. You will be responsible for providing exceptional customer service and technical support to clients across various platforms.

Key Responsibilities:
  • Respond to technical support inquiries from clients via phone, email, or chat.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide clients through step-by-step solutions and product configurations.
  • Escalate unresolved issues to higher-level support teams.
  • Document all interactions and solutions in the ticketing system.
  • Maintain up-to-date knowledge of products, services, and system updates.

Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of technical support experience in a contact center environment.
  • Strong knowledge of operating systems, browsers, and common software.
  • Excellent communication and customer service skills.
  • Fluent in English and Spanish language proficiency.
  • Ability to explain complex technical concepts in simple terms.

Benefits:
  • Competitive compensation package.
  • Opportunities for career growth and advancement.
  • Comprehensive training program.
  • Collaborative and dynamic work environment.

What We Offer:
A supportive and inclusive work environment that fosters professional growth and development.

How to Apply:

  • Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time $80,000 - $100,000

    Job OverviewWe are seeking a skilled and enthusiastic Help Desk Specialist to join our team. As a key member of our support staff, you will be responsible for providing timely and effective assistance to customers via various online platforms.In this role, you will engage with customers to understand their issues, produce valuable self-service content to...


  • Sorsogon, Bicol, Philippines beBeeIt Full time ₱3,000,000 - ₱4,500,000

    IT Support ProfessionalThe IT Support Professional plays a pivotal role in delivering direct user assistance via phone, email, and ticketing systems. This position is responsible for resolving Tier 1 and select Tier 2 support issues, managing user provisioning across multiple platforms, and maintaining technical documentation.This long-term, Tier 1-focused...


  • Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time $40,000 - $60,000

    About the PositionWe are seeking a highly skilled professional to provide top-notch support to our customers.Your key responsibilities will include:Responding to customer inquiries and resolving issues in a professional and courteous mannerProviding product training and demonstrations to customersCollaborating with cross-functional teams to ensure seamless...


  • Sorsogon, Bicol, Philippines beBeeSupport Full time ₱640,000 - ₱1,240,000

    Customer Support Specialist RoleWe're seeking a professional and tech-savvy individual to fill this customer support specialist position.Key ResponsibilitiesEngage with customers via chat, email, or phone in a courteous and professional mannerAddress customer inquiries related to product information, order tracking, returns, and account concerns using...


  • Sorsogon, Bicol, Philippines beBeeTechnical Full time ₱500,000 - ₱700,000

    We are seeking a highly motivated and detail-oriented individual to join our technical support team. As a Technical Support Specialist, you will play a crucial role in delivering exceptional IT service to employees across the organization.Key Responsibilities:Provide technical support for PCs, Windows operating systems, and Apple mobile devices.Diagnose and...


  • Sorsogon, Bicol, Philippines beBeeSupport Full time ₱1,800,000 - ₱2,500,000

    IT Service Support Specialist Job DescriptionWe're seeking a highly skilled IT Service Support Specialist to join our team. This role will be responsible for providing exceptional technical support and customer service to our employees, guests, and head office.Technical Support:Provide effective day-to-day IT support to ensure seamless...


  • Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time $60,000 - $120,000

    Job Title: Customer Support ProfessionalDescription:We are seeking a skilled and dedicated customer support professional to deliver exceptional service to our clients. As a key member of our team, you will be responsible for providing timely and professional responses to customer inquiries through various channels.Duties and Responsibilities:Respond to...


  • Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱207,000 - ₱2,184,000

    Customer Support Representative OpportunityThis is a remote work-from-home opportunity where you will be the first point of contact for customers' queries.Key Responsibilities:Supporting customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries.Resolving technical issues related to digital devices and Amazon's website, Prime...


  • Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱540,000 - ₱840,000

    Job OpportunityAs a customer service representative in a remote role, you will be responsible for providing high-level support to clients, handling maintenance requests, and answering general billing inquiries via phone and email on a daily basis.


  • Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱450,000 - ₱750,000

    Customer Service RoleAbout Our TeamWe deliver exceptional service and make a meaningful impact with every interaction.The right candidate will be passionate about delivering outstanding customer experiences.Key ResponsibilitiesAddress Customer Queries: Handle customer inquiries through email, phone, live chat, and/or messaging platforms.Support Customers:...