Help Desk Technician

7 days ago

Sorsogon, Bicol, Philippines beBeeTechnical Full time ₱500,000 - ₱700,000

We are seeking a highly motivated and detail-oriented individual to join our technical support team. As a Technical Support Specialist, you will play a crucial role in delivering exceptional IT service to employees across the organization.

Key Responsibilities:
  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through an ITSM platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Escalate complex incidents to senior technicians as required.
Required Qualifications:
  • Demonstrates exceptional organizational, time-management, and follow-up abilities
  • Maintains confidentiality and addresses sensitive requests with professionalism
  • Exhibits outstanding proficiency in written and verbal communication
  • Possesses strong interpersonal skills, supporting employees at all organizational levels
  • Operates independently and excels in dynamic work environments
  • Has prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices
  • Familiar with Azure Virtual Desktop Infrastructure (VDI) environment

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