Expert Customer Service Leadership

6 days ago


Dasmariñas, Calabarzon, Philippines beBeeLeadership Full time ₱1,000,000 - ₱1,500,000
Customer Service Team Lead

As a Customer Service Team Lead, you will be responsible for guiding your team towards success. With a proven track record of leadership and customer service expertise, you will motivate and mentor your team members to deliver exceptional service.

About the Role
  • Develop and implement strategies to improve customer satisfaction and team performance.
  • Provide coaching and guidance to team members to help them excel in their roles.
  • Monitor team performance and provide feedback for growth opportunities.
Requirements
  • 3+ years of experience in a customer service leadership role.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience beneficial).
  • Strong English communication skills.
  • Experience with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
What You'll Do Every Day
  • Lead and monitor agent performance to ensure high-quality service.
  • Conduct regular coaching sessions and offer personalized guidance.
  • Evaluate performance bi-annually and recommend opportunities for growth or recognition.


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