Customer Service Director

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerService Full time ₱3,500,000 - ₱5,000,000

We are looking for a seasoned Customer Service Director to lead our customer support operations and drive excellence in service delivery.

This is an exciting opportunity to join our team and play a key role in shaping our customer experience strategy. As a Customer Service Director, you will be responsible for overseeing the customer support function, developing strategies to enhance customer satisfaction, and leading a high-performing team of customer support professionals.

The ideal candidate will have at least 5 years of proven experience in customer service management, preferably in e-commerce or logistics, with direct experience working with Western companies. They will also possess excellent leadership and mentoring skills, with the ability to inspire and develop talent.

The successful candidate will be responsible for:

  • Developing and implementing customer service strategies that align with business objectives;
  • Leading and managing a team of customer support professionals to deliver exceptional customer service;
  • Maintaining and improving customer satisfaction metrics through effective issue resolution and quality control processes;
  • Fostering a positive and supportive team culture that promotes employee engagement and retention;
  • Collaborating with cross-functional teams to ensure seamless communication and execution of customer service initiatives;
  • Staying up-to-date with industry trends and best practices in customer service to continually improve service delivery.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven leader with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your application, including your resume and a cover letter, to us today.

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