Customer Service Expert

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱45,000 - ₱50,000
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service across various channels, including email, live chat, phone, and social media.

You will be the front line of communication, addressing inquiries about our products, memberships, subscriptions, and overall business while embodying our core values and brand ethos.

As a key member of our customer experience team, you will play a pivotal role in ensuring that our customers receive personalized assistance, timely resolutions, and exceptional experiences.

Required Skills and Qualifications
  • Excellent written and oral communication skills
  • Strong people skills, with a passion for chatting with new and interesting folks
  • Ability to think on your feet and adapt to changing situations
  • Experience working in a fast-paced environment and a willingness to take ownership of tasks
  • Proficiency in CRM software, such as Richpanel or Zendesk
Benefits

As a Customer Experience Specialist, you will enjoy a range of benefits, including:

  • A competitive salary package
  • The opportunity to work with a dynamic and innovative team
  • A comprehensive training program to help you develop your skills and knowledge
  • Ongoing support and guidance from experienced colleagues
Others

In addition to these benefits, you will also have the opportunity to:

  • Work in a collaborative and supportive team environment
  • Develop your skills and knowledge through ongoing training and development opportunities
  • Contribute to the success of our company and make a real impact on our customers' experiences

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