Global Customer Service Expert

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱50,000 - ₱75,000

Remote job opportunity to provide exceptional customer service experience for clients across the globe.

About the Role

This is a customer-facing position that involves resolving inquiries, addressing complaints, and guiding customers through solutions via phone. The ideal candidate will have strong communication skills, be results-oriented, and possess a problem-solving mindset.

  • Responsibilities:

  • Serve as the primary point of contact for customers
  • Provide top-notch customer service by addressing inquiries and resolving complaints
  • Maintain in-depth knowledge of products, services, and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve complex problems and escalate issues as necessary
  • Strive to exceed customer satisfaction goals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay up-to-date on product knowledge and industry trends to better assist customers
  • Ability to work within defined hours of operation with flexibility needed on weekends and holidays
Requirements

We are looking for candidates who possess:

  • High School Diploma or equivalent
  • Starters or adapters welcome; BPO experience is a plus
  • Excellent communication skills
  • WFH capable – dual monitor, i5 processor, Windows 10, 50 mbps internet connection, USB-headset, camera
  • Able to work from home setup
  • Proficient in computer/technology with ability to smoothly operate multiple windows and tabs while providing excellent customer service
Benefits

The successful candidate can expect:

  • Paid training
  • HMO and Group Life Insurance
  • Paid Time Off
  • Referral Program
  • Career Advancement
About Us

We provide human capital solutions that help individuals and organizations navigate the complexities of health, wealth, and HR. Our goal is to deliver a superior customer experience through data-driven technology and personalized care.

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