
Technical Support Advisor
9 hours ago
Customer Experience Specialist
">This role is dedicated to ensuring seamless technical support for customers across various aspects of their lives. The successful candidate will be responsible for handling inbound and outbound communications, assisting customers with setting up applications, networks, and technologies.
">Key responsibilities include:
">- ">
- First Contact Resolution: Provide timely and effective solutions to customer inquiries and issues.">
- Product Upselling/Cross Selling: Identify opportunities to recommend products or services that meet customer needs, enhancing their overall experience.">
- Tech Expertise: Stay updated on the latest technology trends and provide expert guidance in troubleshooting devices.">
- Exceptional Service Delivery: Ensure every interaction meets quality standards, driving customer satisfaction and loyalty.">
Requirements:
">- ">
- Education: High school diploma or equivalent.">
- Experience: At least 6 months in a call center sales program, at least 1 year in a call center customer service role, and at least 1 year in technical support.">
- Skills:">
- ">
- Customer-centric mindset">
- Excellent communication and problem-solving skills">
- Ability to learn new technologies quickly">
The ideal candidate will possess a strong passion for delivering exceptional customer experiences and staying updated on the latest technological advancements.
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