Technical Support Leadership Position

1 day ago


Mabalacat, Central Luzon, Philippines beBeeLeadership Full time ₱2,400,000 - ₱4,280,000
Job Title: Technical Support Team Lead

This role focuses on leading a team of technical support representatives and ensuring the successful support of our user base.

  • Manage team performance, set clear goals and targets, review performance, give feedback, and recognition.
  • Maintain adherence to company procedures and collaborate with support leadership to drive solutions through knowledge sharing.
  • Develop in-depth knowledge of Turnitin Assessment Products and services, expanding understanding across various product lines.
  • Deliver coaching and guidance to enable team members to achieve their full potential.
  • Furnish quality feedback to direct reports based on output from the Quality and Knowledge team.
Key Responsibilities:

Team Leadership: Experience in building customer relationships and 2+ years in a Technical Support team. Demonstrated ability to lead teams effectively and motivate individuals to excel in their roles.

Skillset: Bachelor's Degree in Computer Science or equivalent work experience. Strong working knowledge of Windows and Mac OS. Understanding of multiple integration paths, expert areas, web technologies, and Software as a Service (SaaS). Excellent written and verbal communication skills, strong organizational and analytical skills.



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