Operational Leader

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeLeadership Full time ₱3,200,000 - ₱4,080,000
Job Title: Shift Manager

We are seeking an experienced and skilled Shift Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of the shift, ensuring that all agents are performing at their best and providing exceptional customer service.

Responsibilities:
  • Shift Management: The Shift Manager will be responsible for managing the overall aspects of the shift, including monitoring attendance, handling incidents, and ensuring that all agents are adhering to company policies and procedures.
  • Agent Support: The Shift Manager will provide guidance and support to agents on duty, helping them to resolve issues and improve their performance.
  • Quality Assurance: The Shift Manager will be responsible for conducting quality assurance audits, identifying areas for improvement, and implementing changes to ensure that we maintain the highest standards of customer service.
Requirements:
  • Education: A minimum of two years of college education is required.
  • Experience: At least two years of experience in customer service, preferably gained from a call center or business process outsourcing (BPO) company.
  • Skills: Excellent communication, interpersonal, organizational, and presentation skills are essential. Ability to read, analyze, and interpret general data reports, manuals, technical procedures, etc.
Benefits:
  • Opportunity to develop your skills and career.
  • Competitive salary and benefits package.
  • Collaborative and dynamic work environment.

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