Strategic Operations Leader

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeOperations Full time ₱3,000,000 - ₱4,500,000
Key Role: Operations Manager

This is a high-performing role that combines strategic leadership with hands-on execution.

The ideal candidate will be the operational anchor of an Executive Partner team, ensuring seamless client delivery and exceptional service standards.

  • Delivery Oversight & Client Success

  • Owning the end-to-end client lifecycle from onboarding to ongoing relationship management.

  • Maintaining optimal performance and operational KPIs, identifying gaps and implementing corrective action.

  • Gathering and analyzing client feedback to anticipate needs and drive continuous improvement.

  • Serving as the voice of the client internally, aligning expectations with delivery outcomes.

  • Team Leadership, Training & Coaching

  • Leading, mentoring, and inspiring a remote team of Executive Partners to drive both performance and engagement.

  • Designing and executing comprehensive onboarding programs to equip new hires for success.

  • Shadowing and auditing EP workflows, providing actionable coaching and performance feedback.

  • Managing conflict decisively and maintaining a culture of high performance and continuous learning.

  • Operational Systems & Process Optimization

  • Building, refining, and managing internal SOPs and workflows to scale operations efficiently.

  • Participating in cross-functional collaboration with Training, Partnerships, and the CEO to streamline processes and strengthen operational alignment.

  • Maintaining dashboards, reporting tools, and automation to drive visibility, accountability, and data-informed decisions.

  • Identifying operational bottlenecks and implementing solutions to increase speed, quality, and client satisfaction.

  • Escalation Management & Strategic Problem Solving

  • Acting as the primary escalation point for client or operational issues, resolving challenges swiftly and professionally.

  • Anticipating risks, managing expectations proactively, and safeguarding client trust and operational integrity.

  • Embedding a culture of prevention over reaction, elevating the team's maturity and resilience under pressure.

This role requires 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles, including 1-2 years of team leadership experience. The ideal candidate will possess strong stakeholder communication skills, be tech-fluent, and comfortable working in async, remote environments.

This opportunity offers meaningful work and growth potential within a fast-growing organization.

We value our employees as our biggest asset and are committed to their career and welfare.

This role provides a chance to make a global impact while working remotely.

The successful candidate will excel in day-to-day oversight, tracking tasks, and ensuring delivery.

This is a unique opportunity to build systems rather than just putting out fires, indicating strategic operations thinking.

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