Strategic Business Leader

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeLeader Full time ₱2,500,000 - ₱3,500,000
Job Overview

This leadership role is responsible for overseeing a virtual team in a medical contact center environment.

  • Direct the overall service related activities for the team, focusing on customer experience and operational efficiency.
  • Lead people initiatives with human resources, including compensation planning, performance management, staffing, employee relations, recruitment, training, teaming, and employee development.

Key Responsibilities:

  • Drive collaboration with matrix partners to deliver customer-centric solutions.
  • Anticipate customer needs and develop proactive solutions.
  • Solve complex problems with broad impact on the business.
  • Develop and manage business plans to achieve objectives.
  • Manage external and internal service compliance, identifying risk/compliance opportunities and supporting mitigation efforts.
  • Identify and drive service expense opportunities by employer group and account, delivering short- and long-term savings through enhanced service experiences.
  • Act as a change leader, exhibiting managerial courage and driving operational improvement efforts that positively impact customer centricity, accuracy, and efficiency.

Requirements:

  • Strong operational orientation and competence.
  • Proven results in leading organizations and peers through changing priorities.
  • Excellent leadership and management capability, specifically related to succession management and performance management within the team.
  • Ability to motivate, inspire, and rally a team around a common vision.

What We Offer

We provide a competitive salary and benefits package, along with opportunities for career growth and professional development. If you are a motivated and results-driven leader seeking to advance your career, we encourage you to apply.

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