
Chief Scheduling Coordinator
3 days ago
The Workforce Scheduler plays a crucial role in generating schedules for assigned programs/campaigns, ensuring adherence to service goals and client requirements.
This position requires an attentive and goal-oriented individual who can help us succeed. As a Workforce Scheduler, you will be responsible for:
- Preparing optimal shift schedules with breaks and generating rosters with minimal understaffing/overstaffing.
- Generating interval level forecasts for transaction volume, AHT, and shrinkage with minimal variance from actual values using historical data.
- Planning team activities such as meetings, trainings, and coaching sessions.
- Coordinating with Service delivery.
- Reconciling employees listed in PeopleSoft with available employees for preparing weekly schedules in calibration with anticipated performance.
- Demonstrating leadership skills and taking the lead in making improvements and resolving issues.
Key Qualifications
- Attention to detail and ability to multitask.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work well under pressure and meet deadlines.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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