
Chief Shift Coordinator
1 week ago
We are seeking a diligent and goal-oriented individual to join our team as a Workforce Scheduler. The selected candidate will be responsible for creating optimal shift schedules with breaks and generating rosters with minimal understaffing/overstaffing.
The ideal candidate will possess strong analytical skills, excellent communication abilities, and the capacity to work independently in a dynamic environment. We offer a collaborative and supportive work atmosphere, allowing employees to grow professionally and personally.
Main Responsibilities:- Schedule Optimization: Prepare and generate shift schedules with breaks, ensuring adherence to service goals and client requirements.
- Forecasting: Develop interval-level forecasts for transaction volume, Average Handling Time (AHT), and shrinkage with minimal variance from actual values using historical data.
- Team Coordination: Plan team activities such as meetings, training sessions, and coaching programs.
- Service Delivery: Collaborate with the Service Delivery team to ensure seamless coordination and execution.
- Employee Management: Reconcile employee information in our system with available staff for preparing weekly schedules in alignment with anticipated performance.
- Leadership: Demonstrate leadership skills by taking initiative in making improvements and resolving issues.
We value diversity and inclusion in our workplace and strive to create an environment that fosters growth and development for all employees.
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Chief Scheduling Coordinator
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Patient Care Coordinator
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Preventing Financial Crimes Specialist
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Shift Manager
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Shift Engineer
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Scheduling Coordinator
24 hours ago
Cavite City, Calabarzon, Philippines beBeeScheduling Full time ₱7,200 - ₱7,800Scheduling Coordinator Job DescriptionWe are seeking a skilled Scheduling Coordinator to join our team. In this role, you will coordinate and manage client and care provider schedules using internal scheduling software. Key ResponsibilitiesCoordinate and manage client and care provider schedules using internal scheduling softwareAnalyze care needs, provider...