Scheduling Coordinator

21 hours ago

Cavite City, Calabarzon, Philippines beBeeOpportunities Full time $69,000 - $81,000
About Our Job Opportunity

We are seeking a highly skilled Operations Lead/Intake Specialist to join our team.

Job Description:

This role is responsible for coordinating client-caregiver scheduling, managing day-to-day logistics, and serving as a vital communication hub between clients, caregivers, and office staff. The ideal candidate will have 5+ years of experience in home health / healthcare scheduling or patient coordination, proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent, and excellent written and spoken English (neutral accent).

Key Responsibilities:
  • Handle real-time caregiver-client scheduling, ensuring optimal match based on skill, location, and availability.
  • Monitor incoming care requests and coordinate responses within SLAs.
  • Maintain scheduling software with updated client/caregiver details.
  • Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Coordinate with care managers and back office for incident reporting and staff follow-ups.
  • Flag inconsistencies or no-shows, manage schedule adjustments on the fly.
  • Identify gaps in caregiver coverage and work cross-functionally to resolve.
  • Generate reports on staffing coverage, fulfillment rates, and productivity.
Immediate Tasks:
  • Complete system training on internal scheduling tools and SOPs.
  • Shadow outgoing schedulers or care managers to understand our process.
  • Start observing live scheduling adjustments and client/caregiver communication patterns.
  • Begin drafting and confirming schedules under supervision.
  • Review and understand caregiver/client preference profiles and recurring care needs.
Required Skills and Qualifications:
  • 5+ years of experience in home health / healthcare scheduling or patient coordination.
  • Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent.
  • Excellent written and spoken English (neutral accent).
  • Strong organizational and time management skills under shifting priorities.
  • HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols.
Benefits:
  • Remote Work: Fully remote – work from anywhere.
  • Generous PTO: Ample paid time off to rest and recharge.
  • Direct Mentorship: Grow through guidance from industry experts.
  • Learning & Development: Ongoing access to resources for professional growth.
  • Global Networking: Work and connect with professionals around the world.
What We Offer:

A dynamic work environment, competitive compensation package, and opportunities for professional growth and development.

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