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Call Centre Director

1 week ago

Manila, National Capital Region, Philippines Private Advertiser Full time
About the Opportunity

We are seeking an experienced Call Centre Director to lead our BFSI operations in Metro Manila. As part of our team, you will be responsible for driving operational excellence, optimising performance, and ensuring exceptional customer service across our BFSI business lines.

The ideal candidate will have a strong background in call centre operations, including workforce management, quality assurance and customer experience management. In-depth knowledge of BFSI industry regulations and compliance requirements is also necessary.

We require an individual with excellent leadership and people management skills, with the ability to motivate and develop high-performing teams. Strong analytical and problem-solving skills, with the ability to make data-driven decisions, are also essential.