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Inbound Call Centre Representative

1 week ago

Manila, National Capital Region, Philippines Sun Life Financial Full time

About the Position:

Sun Life Financial is seeking an Inbound Call Centre Representative to join our Client Care Centre team. As a key member of our team, you will be responsible for providing exceptional customer service and support through telephone inquiries.

Main Responsibilities:

  • Respond to customer inquiries and resolve issues promptly and professionally.
  • Engage with multiple customers simultaneously through chat sessions.
  • Analyze customer needs and address concerns effectively.
  • Utilize online systems to gather information and resolve issues efficiently.
  • Monitor and track customer requests to ensure timely resolution.
  • Provide superior customer service by being proactive in meeting customer needs.

Requirements:

  • Minimum 1 year of call center experience with complex inbound accounts.
  • Fluency in English speaking and writing.
  • Ability to handle 3 concurrent chats with customers.
  • Excellent written communication skills.
  • Strong listening skills and ability to empathize with customers.