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Workforce Optimization Specialist

2 months ago

Cebu City, Central Visayas, Philippines VCC Link Inc. Full time

Job Title: Workforce Management

Job Description:

We are seeking a skilled Workforce Management professional to join our team at VCC Link Inc. The ideal candidate will have a minimum of 2-5 years' experience in Workforce Management, with knowledge of various WFM tools such as IEX, Verint, and CXOne.

Key Responsibilities:

  • Full-time work onsite in Cebu City
  • Management of workforce schedules, including night shift and shifting schedules
  • Optimization of workforce performance and productivity

Requirements:

  • Minimum of 2-5 years' experience in Workforce Management
  • Knowledgeable with different WFM Tools such as IEX, Verint, and CXOne

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development