IT Technical Support Professional

1 day ago

San Fernando, Central Luzon, Philippines beBeeITSupportSpecialist Full time ₱8,000 - ₱14,000

We're looking for an IT Service Support Specialist to join our team.

Are you passionate about providing top-notch technical support and exceptional customer service? Do you thrive in a fast-paced environment with diverse challenges?

This role is perfect for someone who enjoys problem-solving, has excellent communication skills, and is eager to grow professionally. As an IT Service Support Specialist, you'll be the go-to expert for our internal teams and external partners.

Key Responsibilities:

  • Technical Support:

    • Provide timely and effective day-to-day IT support to our teams and partners.

    • Troubleshoot, diagnose, and resolve technical issues promptly and professionally.

    • Utilize our service management system to log and track issues, service requests, and complaints.

    • Escalate complex issues to internal and third-party teams when necessary.

  • Customer Service:

    • Respond to and resolve IT service incidents and customer complaints efficiently and courteously.

    • Maintain clear and effective communication with end-users, partners, and internal stakeholders.

    • Ensure all interactions are conducted professionally and in alignment with our company standards.

  • Documentation:

    • Document solutions and communicate them to end-users in a clear and understandable manner.

    • Create and maintain user-friendly documentation and guides for end-users.

    • Identify and escalate recurring incidents to Level 2 support to prevent future occurrences.

  • Service Management:

    • Handle incoming IT service requests from employees, ensuring proper resolution and communication.

    • Collaborate with the IT Support Manager and other team members to improve service delivery processes.

Required Skills and Qualifications:

  • Proven experience in an IT support or helpdesk role.

  • Strong troubleshooting and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Familiarity with service management systems and tools.

  • Ability to work independently and as part of a team.

  • Knowledge of restaurant or hospitality industry systems is a plus.

Benefits:

  • Comprehensive health and life insurance on your 16th day of employment.

  • Flexible leave credits which may be used for vacation, emergency, and sick leaves.

  • Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled.

  • Superb and exciting Mid-Year Parties – with items to give away and cash prizes.

  • Endless opportunities for career advancement.

  • Annual Performance Review with Salary Increase.

  • We set you up for success with a company-provided PC/Laptop and fiber internet connection.

  • Tech-on-wheels Support.

  • Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues.

  • International career growth and connections.

  • Unlimited cash incentives for hired referrals.

  • Mental Wellness Employee Assistance program through Lifeworks.

  • In-house psychiatrist available to support employees' well-being.

  • Become part of the Employee Share Units program.

  • Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

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