Technical Support Representative

1 week ago

San Fernando, Central Luzon, Philippines Spectre Teleservices Full time ₱144,000 - ₱400,000 per year

Qualifications:

  • At least High School Graduate (Old Curriculum) / ALS Graduate
  • With at least 2 years Call Center Experience (CCE) in any account
  • OR 6 months–1 year Technical Support experience
  • Typing speed of at least 30 WPM with 85% accuracy (Voice Support)
  • Strong communication and problem-solving skills
  • Amenable to shifting schedules and onsite work in Clark

Job Responsibilities:

  • Handle phone support for IT-related concerns (hardware, software, and connectivity issues)
  • Deliver clear instructions and effective troubleshooting steps to customers
  • Provide excellent customer service and ensure timely resolution of technical issues
  • Accurately document cases and follow escalation procedures when needed
  • Work in a fast-paced environment while maintaining quality and professionalism

Perks & Benefits:

  • ₱28,500 monthly salary
  • ₱15,000 Sign-On Bonus (SOB)
  • Paid Leaves and Government Mandated Benefits
  • HMO coverage & Life Insurance
  • Career growth and training opportunities

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Flextime
  • Free parking
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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