Technical Support Representative
5 days ago
Qualifications:
- At least High School Graduate (Old Curriculum) / ALS Graduate
- With at least 2 years Call Center Experience (CCE) in any account
- OR 6 months–1 year Technical Support experience
- Typing speed of at least 30 WPM with 85% accuracy (Voice Support)
- Strong communication and problem-solving skills
- Amenable to shifting schedules and onsite work in Clark
Job Responsibilities:
- Handle phone support for IT-related concerns (hardware, software, and connectivity issues)
- Deliver clear instructions and effective troubleshooting steps to customers
- Provide excellent customer service and ensure timely resolution of technical issues
- Accurately document cases and follow escalation procedures when needed
- Work in a fast-paced environment while maintaining quality and professionalism
Perks & Benefits:
- ₱28,500 monthly salary
- ₱15,000 Sign-On Bonus (SOB)
- Paid Leaves and Government Mandated Benefits
- HMO coverage & Life Insurance
- Career growth and training opportunities
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Free parking
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
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