Technical Support Specialist

2 days ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱60,000 - ₱80,000
Job Overview

MCI is a leading provider of tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're seeking skilled and customer-focused technical support specialists to provide technical assistance and troubleshooting support for a variety of clients across industries.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Compensation and Benefits
  • Competitive salary
  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

  • Technical Support Specialist

    2 days ago

    San Fernando, Central Luzon, Philippines Connext Global Solutions Inc Full time $40,000 - $60,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for a Technical Support Specialist who will be working with Connext's Client in the United...

  • Technical Support Specialist

    2 days ago

    San Fernando, Central Luzon, Philippines Viventis Search Asia Full time ₱50,000 per year

    Hiring:Technical Support Specialist (Help Desk and Hardware Support)San Fernando, PampangaIndustry: Fin-TechSalary: Up to PHP 50,000.00Key Responsibilities:Provide first-line technical support via phone, email, chat, and in-person assistance.Diagnose and resolve issues related to hardware (computers, printers, mobile devices) and software.Support end-users...

  • Technical Support Specialist

    13 hours ago

    San Fernando, Central Luzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

    As a technical support specialist, you will be responsible for providing assistance and troubleshooting expertise to clients across various industries. To excel in this role, strong English language proficiency is essential.RequirementsHigh school diploma or equivalentPrevious call center experienceStrong command of the English languageTyping speed of 20+...

  • Technical Support Specialist

    1 day ago

    San Fernando, Central Luzon, Philippines beBeeSupport Full time $30,000 - $45,000

    Technical Support SpecialistWe are seeking a skilled and customer-focused professional to provide technical assistance and troubleshooting support for various clients across industries.The ideal candidate will have prior call center experience, reside within a reasonable distance from our office, and possess strong communication skills. They will be...

  • Technical Support Specialist

    2 days ago

    San Fernando, Central Luzon, Philippines Tribute Technology Full time $40,000 - $60,000 per year

    Tribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through...

  • Technical Support Specialist

    2 days ago

    San Fernando, Central Luzon, Philippines Tribute Technology Full time $40,000 - $60,000 per year

    Tribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through...

  • Technical Support Specialist

    4 days ago

    San Fernando, Central Luzon, Philippines beBeeTroubleshooting Full time ₱150,000 - ₱250,000

    Technical Support ProfessionalThis role involves providing technical assistance to customers, resolving issues with hardware and software, and ensuring seamless operations.The ideal candidate will have a strong understanding of troubleshooting methodologies, excellent communication skills, and the ability to work in a fast-paced environment.

  • Technical Support Specialist

    4 days ago

    San Fernando, Central Luzon, Philippines beBeeCustomerSupport Full time ₱20,000 - ₱25,000

    Job DescriptionAs a Technical Support Representative, you will play a vital role in delivering exceptional customer service by addressing complaints and inquiries through various communication channels. Your primary responsibility will be to provide timely and considerate resolutions to customer queries, ensuring a positive experience for our valued...

  • Remote Technical Support Specialist

    5 days ago

    San Fernando, Central Luzon, Philippines beBeeTechnical Full time ₱20,000 - ₱30,000

    Job TitleA skilled professional is sought to provide technical assistance and troubleshooting support for various clients across industries. The ideal candidate will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.">About the RoleThis position...

  • Customer Service Technical Support Expert

    1 day ago

    San Fernando, Central Luzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Contact Center Technical Support SpecialistWe are currently looking for a highly skilled technical support professional to join our contact center team. This role involves providing first-level support for technical issues and helping customers troubleshoot hardware, software, and connectivity problems.This position requires a strong knowledge of operating...