Remote Technical Support Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeeTechnical Full time ₱20,000 - ₱30,000
Job Title

A skilled professional is sought to provide technical assistance and troubleshooting support for various clients across industries. The ideal candidate will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

">About the Role

This position involves working as a remote technical support representative, providing top-notch customer service and technical expertise to clients. You will be responsible for responding to technical support requests via phone, chat, or email, diagnosing and troubleshooting hardware, software, and network issues, and guiding customers through step-by-step solutions.

Responsibilities
  • Provide exceptional customer service and technical support via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
">Requirements

To be successful in this role, you must possess excellent communication and problem-solving skills, strong proficiency in English, both written and spoken, and the ability to work independently with minimal supervision. Previous call center experience and a typing speed of 20+ WPM are also required.

Benefits

We offer a competitive compensation package, including HMO coverage plus a dependent, dental coverage, and allowances for rice, clothing, laundry, and meals. Our team members also enjoy career growth and learning opportunities, employee shuttle services, company retreats, and off-site events.

">Working Conditions

This job operates in a professional office environment, and you will be required to sit/stand for long periods while using a computer and telephone headset. You may occasionally be required to move about the office to accomplish tasks.

">Selection Criteria

We are looking for candidates who are passionate about delivering exceptional customer service and technical support. If you have a strong background in technical support and a commitment to excellence, we encourage you to apply.

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