Service Operations Coordinator

2 days ago

Taguig, National Capital Region, Philippines beBeeDelivery Full time ₱900,000 - ₱1,200,000
Job Title: Service Delivery Specialist

Job Description

We are seeking a highly motivated Service Delivery Specialist to ensure the highest standard of change management for our business customers. This is a non-technical role focused on coordinating and completing various change activities across deployed networks and solutions.

Requests often involve a multitude of products and customer segments, making them complex and time-consuming. The successful candidate will leverage in-depth process and procedural knowledge of all supported products to meet customer requirements accurately the first time, thereby preventing rework and revenue loss.

Responsibilities
  • Process customer orders accurately and on time, aligning with both customer and company expectations.
  • Adopt a 'get it right first time' approach by confirming exact customer requirements upfront to avoid rework.
  • Ensure all orders raised in systems comply with IPND requirements. Address any historical compliance failures through ad-hoc updates or bulk exception requests as needed.
  • Respond to customer and internal stakeholder requests in a timely manner.
  • Escalate any bottlenecks or issues impacting accurate and timely work completion to the Team Leader/Manager.
Requirements
  • Experience: 2-3 years relevant work experience in a similar industry (e.g., telco with significant customer management/technical exposure).
  • Telco Product Knowledge: In-depth understanding of Telco Fixed (data & voice) products, including Fixed, Voice, PSTN, and 5G Fixed Wireless Access.
  • Service Delivery Expertise: Proven experience in service delivery, including new adds, changes, relocations, terminations, and comprehensive order creation and management.
  • Management Skills: Excellent Time Management and Change Management skills.
  • Customer Service: Demonstrated strong customer service skills across various communication methods.
  • Technical Proficiency: Competency in Microsoft Office software (Word, Excel, Outlook).
  • Industry Knowledge: Working knowledge of Telco products across both business and consumer portfolios.
  • Regulatory Knowledge (Preferable): Knowledge of IPND compliance requirements and processes.
What We Offer
  • Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Why This Role is Awesome
  • Make a real impact: You'll play a key role in helping customers get the most out of their mobile services.
  • Be a problem-solver: You'll use your skills to tackle challenges and find creative solutions.
  • Work with a great team: You'll be part of a supportive and collaborative team.

*Terms and conditions apply

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