Exceptional CX Leader Wanted

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomerExperience Full time $80,000 - $100,000
Customer Experience Leader

We are seeking an exceptional leader to drive our Customer Experience (CX) team forward.

This critical role involves leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes.

Key Responsibilities:
  • Operational Excellence: Establishing key performance indicators (KPIs) to ensure service levels and customer satisfaction.
  • Quality Assurance: Implementing robust quality control processes to maintain high service standards.
  • Process building: Leveraging data and insights to refine Phone Support processes.
  • Team Leadership: Building and mentoring a high-performing team.
  • Training: Developing & training new joiners for the role.
  • Documentation & Reporting: Documenting team activities and outcomes.
  • Feedback Loop: Providing clear feedback to improve processes.
Requirements:
  • 2+ years in team leadership, customer service management, or operations with a focus on customer satisfaction.
  • Proven track record of improving and maintaining high service levels and customer satisfaction.
  • Proficiency with customer service tools, analytics platforms, and quality assurance systems.
About Us:

We are a world-class DTC brand with a great self-improvement-driven culture.

Our experienced founders' team has multiple successful projects with over $700M+ in collective experience.

We offer a 100% remote work environment and micromanagement-free policy.

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