Exceptional Service Leader

1 day ago

Baguio City, Cordillera, Philippines beBeeGuestExperience Full time ₱500,000 - ₱1,000,000
**Job Summary**Kasa is looking for a seasoned Guest Experience Manager to lead a team of specialists in delivering exceptional service to guests. As a key member of our hospitality team, you will be responsible for managing a remote team, resolving guest issues, and contributing to the development of standard operating procedures.Key Responsibilities:
  • Manage a team of guest experience specialists to ensure exceptional service delivery during each shift
  • Resolve escalated guest issues quickly and to mutually beneficial outcomes
  • Contribute to the development of standard operating procedures to improve our level of service
  • Train and coach direct reports to provide exceptional service
  • Schedule team shifts, ensuring 24/7 coverage that aligns with issue volume and specialist availability
**Required Skills and Qualifications:**To succeed in this role, you will need:
  • 3+ years of service industry experience
  • 2+ years of management experience, managing a customer service team, call center, or other applicable management experience
  • Effective communication and organizational skills
  • Strong analytical, strategic, and collaborative skills
  • Demonstrated ability to write SOPs (standard operating procedures) and provide process improvements
**Benefits:**As a valued member of our team, you can expect:
  • A competitive salary package
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment
**About Kasa:**Kasa is a leading tech-enabled hotel and apartment hotel brand that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers.**Equal Opportunity Employer:**We are an equal opportunity employer and welcome applications from diverse candidates. All employment decisions are based on qualifications, merit, and business need.

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