Ideal Candidate: Deliver Exceptional Customer Experiences
1 day ago
Delivering Exceptional Customer Experiences
About the RoleThis is an opportunity to make a real difference in people's lives as a customer service professional. You will be the face of our company, ensuring that every interaction with customers is nothing short of exceptional.
Key Responsibilities:- Phone Etiquette and Communication: Utilize proper phone etiquette to deliver outstanding customer service for incoming calls across various cases and projects.
- Effective Problem-Solving: Communicate effectively to address customers' needs, provide accurate information, process inquiries, and resolve issues in a timely manner.
- Documentation and Procedures: Document all calls accurately and follow established procedures as dictated by policy.
- Professional Conduct: Maintain a professional demeanor at all times, adhering to structured rules and regulations on the call center floor.
Requirements:
- High School Diploma or Equivalent Education
- 18 Years or Older
- 1 Year of Customer Service Experience, Call Center Experience, and Desktop Applications Experience
- Effective Communication and Literacy Skills
- Professional Proficiency in English and Target Language
- Ability to Deal with Customers from Diverse Backgrounds
- Excellent Computer Skills with Quick and Accurate Typing
- Quality Customer Service Skills
- Decision Making and Problem-Solving Skills
- Excellent Time Management Skills
About Us
We are a global leader in language services and technology solutions, serving clients worldwide from offices in over 90 cities on six continents.
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