Customer Experience Leader

23 hours ago

Baguio City, Cordillera, Philippines beBeeCustomerExperience Full time $60,000 - $80,000

We are looking for an experienced Customer Experience Leader to join our team.

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The ideal candidate will have a strong track record of managing client relationships, resolving inquiries, and building scalable processes. They will be responsible for owning overall relationships with assigned clients, managing onboarding, implementation, training, increasing adoption, and ensuring high levels of customer satisfaction.

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  • Main Responsibilities:

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  • Manage overall relationship with assigned clients, including onboarding, implementation, training, increasing adoption, and ensuring high levels of customer satisfaction.

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  • Work in the Australian time zone and handle key accounts.

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  • Liaise with internal departments to ensure client needs are fulfilled effectively.

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  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems.

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  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.

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  • Stay up-to-date on product development and the latest releases.

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  • Conduct business reviews to ensure clients are satisfied with their products and services.

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  • Keep up on trends, changes, and competitor actions that might affect the client.

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  • Bring in new ideas and craft approaches to delight our customers.

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Requirements:

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  • 1-2 years experience in a customer-facing role, preferably in a SaaS or Fintech environment.

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  • Proactive problem-solver with excellent verbal and written communication skills.

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  • Strong interpersonal skills and ability to build rapport with customers.

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  • Passion for start-ups or dynamic environments.

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What We Offer:

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  • Competitive salary with performance-based incentives.

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  • Comprehensive benefits package including health insurance.

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  • Remote work flexibility with a supportive and collaborative team environment.

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  • Opportunities for career advancement and professional development.

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About Us:

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We value independence, trust, and ownership. Our team is diverse and passionate about delivering exceptional service and driving customer satisfaction. If you're a proactive problem-solver with a passion for customer success, we want to hear from you.

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